and greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account account of issues and symptoms regarding their vehicle's to better understand what the problem is. Logging what to expect and when their vehicles will be repaired. Update vehicles repairs status to customers. Customers vehicles in by filling in the required info and perform inspections on vehicles being booked great customer service and helping them with their vehicles issues and questions. Verify contract coverage
and greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account account of issues and symptoms regarding their vehicle's to better understand what the problem is. Logging what to expect and when their vehicles will be repaired. Update vehicles repairs status to customers. Customers vehicles in by filling in the required info and perform inspections on vehicles being booked great customer service and helping them with their vehicles issues and questions. Verify contract coverage
software.
manner
parts and services. Communicate effectively with technicians to relay customer concerns and ensure accurate and up-to-date, including customer information, vehicle details, and service history. Utilize Autoline services and products to customers, enhancing their vehicle's performance and longevity. Provide customers with recommended services and associated benefits. 5. Vehicle Knowledge: Possess comprehensive knowledge of automotive environment. Strong knowledge of automotive systems and vehicle maintenance. Grade 12 (Matric) (req.) Position
services.
5. Vehicle Knowledge:
NQF 5
Experience:
service appointments for technicians based on customer needs and technician availability.
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & Overtime & leave for all service & AMC technician teams. Supply only quotes & processing. Updating services, repairs & call outs. Handling AMC technician daily queries when on sites. Matric Minimum 2-3