relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
accredited
Process
Customer service
new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction (15%): address incoming calls related to account queries with professionalism, escalate or transfer ensure all proof of payments are documented in Xero accounts Risk management (10%): proactively manage potential
new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction (15%): address incoming calls related to account queries with professionalism, escalate or transfer ensure all proof of payments are documented in Xero accounts Risk management (10%): proactively manage potential
relationships with clients; – Managing client accounts using in-house systems (training provided) The
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
Operational Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring
written communication skills
- Numeracy Accounting and Data analytics
- MS Office and PC literate
Operational Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring and written communication skills - Numeracy – Accounting and Data analytics - MS Office and PC literate
Operational Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring and written communication skills - Numeracy – Accounting and Data analytics - MS Office and PC literate