OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance
for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
Our client currently has openings in their call center to fill the roles of Inbound Call Center Agents experience, we encourage you to apply. Duties: Receive calls from customers and answer questions, receive complaints plus training, commission, and incentives. The post Call Center Agent – Inbound appeared first on freerecruit
Call Center Agents, Chatsworth, Durban City, Company Name: The SlyK Group. Attention all Call center between Call Center Agents, Chatsworth, Durban City, Company Name: The SlyK Group. Attention all Call center
Call Center Agent, Woodstock, Cape Town. Company Name: MoiMooi. Call Center Agents Needed. 6 Months Outbound Outbound Call Center Experience. Monday to Friday 8h30-17h00. Basic Salary R5000. Incentives Commission
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines and procedures stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively