Now Hiring International Collections Specialist Great working environment In service funeral benefit benefit In service life cover Career development for tenured employees W e are looking for Collection agents
enhance systems and processes. Key Objectives Developing insights around customer behaviour, definition Identify opportunities for improvement in the development of customer experience. Work with stakeholders the end-to-end customer experience, including developing new services where required. Establish programs satisfaction and our ability to meet customer needs. Develop and participate in tracking customer outcome measurements methodology. Contribute to developing a customer-centric culture, new service development and improved experience
respective business areas including and not limited to internal and external stakeholders. Implement management commitment environment is maintained and further developed. Supporting the business as a whole with specific (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance and objectives. • Manage, Motivate, Coach and Develop direct reports. • Celebrate success and recognize products, policies, procedures and processes. INTERNAL LIASON & EXECUTION (10%) • Monitor and manage
product/services Please note that this role is for an international campaign. Shift work is mandatory Fraud Detection be willing to work shifts to accomodate for international hours 1 year Customer Service experience (desired supports professional tranings and great career development opportunities Free access to our award-winning
product/services Please note that this role is for an international campaign. Shift work is mandatory Fraud Detection be willing to work shifts to accomodate for international hours 1 year Customer Service experience (desired supports professional tranings and great career development opportunities Free access to our award-winning
managing a team of +- 20 agents
managing a team of +- 18 agents
professional codes of conduct. Proficiency in collection software Previous Administrators- Collection experience experience will be advantageous Experience in developing and enacting recovery plans and strategies to prevent
professional codes of conduct. Proficiency in collection software Previous Administrators- Collection experience experience will be advantageous Experience in developing and enacting recovery plans and strategies to prevent
Lead and manage teams across multiple departments Develop and implement business strategies and plans Drive recruitment industry is a plus Proficiency in relevant software and tools Ability to adapt to a fast-paced and