escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer requirements are followed whilst maintaining high levels of customer service; Set high-quality standards Identify and escalate any potential breach of service level or risk where possible mitigating breach and managing passion to deliver excellent service with service level management and experience; Previous people management
Requirements: •Matric or equivalent qualification •High level of computer literacy – MS Office •Minimum of 2 years perform under pressure whilst maintain high energy levels •Pay great attention to detail •Able to motivate and able to liaise / present / negotiate on all levels •Ability to adjust effectively with new processes
your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed 12/matric with Maths literacy or NFS achievement level 3. Your experience: • You must have exceptional
your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed 12/matric with Maths literacy or NFS achievement level 3. Your experience: • You must have exceptional
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Continuous improvement