Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash Desired Skills: Customer service Verbal & Written communication Problem-solving
performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, of high performance and the enhancement of the customer experience • Inspires, leads, engages, coaches of dynamic and successful customer-facing agents to deliver the best service in the insurance industry absence and attrition within the team to ensure service level contributions are met/exceeded • Manages written correspondence • Ensure efficiency of service productivity and performance in the contact centre
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High
● Arranging collections ● DHL – switchboard ● Customer collections Desired Experience & Qualification planning and organizing skills ● Excellent Customer service and telephonic skills ● Excellent written
improving their new business, servicing and claim journeys.
- Champion the Customer Experience aspects of
desired client experience.
- Take ownership of Customer Experience monitoring and reporting of all functions
Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring Client
Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints
templates to achieve better customer outcomes.
- Provide insight on customer feedback from complaints
members. They are committed to innovation, quality service, and the well-being of their clients. In line with assessments and payments. Provide excellent customer service to members and healthcare providers. Assist administration skills with a keen eye for detail. Good customer service skills with the ability to listen and communicate and using adjectives and adverbs. Excellent customer service skills (including questioning, probing, listening necessary. Soft Skills in Customer Service; Knowledge of customer service principles and practices Superior
members. They are committed to innovation, quality service, and the well-being of their clients. In line with assessments and payments. Provide excellent customer service to members and healthcare providers. Assist administration skills with a keen eye for detail. Good customer service skills with the ability to listen and communicate and using adjectives and adverbs. Excellent customer service skills (including questioning, probing, listening necessary. Soft Skills in Customer Service; Knowledge of customer service principles and practices Superior
team environment that emphasizes excellent customer service and a proactive approach. Member Experience: to welcome desk staff, covering procedures, customer service protocols, and emergency response. Administrative skills with a focus on team development and customer service excellence. Must have strong computer skills spoken and must carry a deep understanding of customer service standards. Matric and a post graduate degree
Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash Desired Skills: Customer service Verbal & Written communication Problem-solving