Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za
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and updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za
1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
essential that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions across multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Executive for growth Map and continuously review call centre and operational processes to identify untapped qualification At least 10 years in- and outbound call centre sales, customer service and staff management
graduate and looking for work experience, then a call centre may just be the answer for you. In fact you progression and on-going training and support. The post Call Centre Learnerships – Entry Level appeared first
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer to Head Of Operations Map and continuously review call centre and operational processes to identify untapped Tertiary Qualification Min 10 years in- and outbound call centre sales, customer service and staff management