Defect leakage (bugs found by customer versus internal). Customer satisfaction scores. Ratio of manual and solution set (toolset TBD, with help from internal team) for our SaaS business. Functional quality gateway frameworks Comfortable to go to code review level. Appreciation for clean and well-documented code
Develop and maintain strong network of internal contacts at a senior level Apply creative thinking to develop develop and market the products Work closely with internal stakeholders such as Marketing, Sales, and Development
Develop and maintain strong network of internal contacts at a senior level Apply creative thinking to develop develop and market the products Work closely with internal stakeholders such as Marketing, Sales, and Development
complaints promptly and effectively Collaborate with internal stakeholders and external stakeholders to ensure a seamless client experience Collaborate with internal stakeholders to identify opportunities for upselling managing projects Experience consulting on a high level with executives, developing business-aligned IT Effective listening skills Dynamic and high energy levels Good follow-up skills Be patient, tactful, diplomatic
complaints promptly and effectively Collaborate with internal stakeholders and external stakeholders to ensure a seamless client experience Collaborate with internal stakeholders to identify opportunities for upselling managing projects Experience consulting on a high level with executives, developing business-aligned IT Effective listening skills Dynamic and high energy levels Good follow-up skills Be patient, tactful, diplomatic
of the Operations centre Must ensure the highest level of customer satisfaction through a positive, professional Responsible for the achievement and maintenance of internal SLAs – therefore meeting turn-around times stipulated and partner Responsible for Quality and staffing levels within the department ensuring workflow is managed
of the Operations centre Must ensure the highest level of customer satisfaction through a positive, professional Responsible for the achievement and maintenance of internal SLAs – therefore meeting turn-around times stipulated and partner Responsible for Quality and staffing levels within the department ensuring workflow is managed
business growth and market share. KEY RELATIONSHIPS Internal Group Chief Executive Officer, Chief Operating business. Responsible for monitoring the external and internal business environment for any potential business Mandatory exposure to the domestic BPO market with international client exposure advantageous; Strong record Management / Selling to Key Accounts at a senior level. Minimum of 3 – 5 years current, relevant experience
business growth and market share. KEY RELATIONSHIPS Internal Group Chief Executive Officer, Chief Operating business. Responsible for monitoring the external and internal business environment for any potential business Mandatory exposure to the domestic BPO market with international client exposure advantageous; Strong record Management / Selling to Key Accounts at a senior level. Minimum of 3 – 5 years current, relevant experience
plan management of non conformances, safety tours, audit result and depot surveys Support site manager with