online learning environment. Previous exposure to management of portfolios within a higher education environment
policies, procedures and processes Knowledge to manage and operate library systems and various social
Suite and familiarity with Customer Relationship Management (CRM) systems is required.
schedules to engage potential customers. Keep management informed by submitting detailed activity and
relationships and understanding customer business needs Managing customer expectations Identifying opportunities
to communicating with senior technical team, management and non-technical call centre agents. Very good
KPA4: Supervisory/Leadership Skills and Duties: Managing staff reporting to you, ensuring they understand
and accepted standards of best practice. KOLs Management and development Develop & maintain professional
methodologies and techniques Experience with test management tools and defect tracking systems Good understanding