Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
Assistant Service Advisor, Midrand, Johannesburg. Company Name: CAR time Midrand. Requirements: Customer Service Bilingual English / Afrikaans Duties: Greeting customers and directing vehicles to an available technician place of expensive repairs. Answering customer questions about service outcomes and consulting with technicians Informing customers about potential cost savings and warranty protections. Assisting customer with quotations managing the service Centre's scheduling and workflow. Informing customers of changes in service or when their
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding the capturing of customer requests from varied inbound sources into the company's Call Management System
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
consultant to drive revenue growth, expand their customer base, and maintain key client relationships. This executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent Implement lead-generation strategies through cold calling, networking, and other activities and negotiate technical issues and support queries. Assist internal service departments with client meetings or on-site interventions interventions as needed. Support operations with customer training as required. Collaborate with cross-functional
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email detail; – Strong administration skills; – Customer service orientation; – Take initiative and be a self-starter;