Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting regional sales by the customer journey.
More about the Customer Sales Assistant role
Proactively within the designated sales.
Assist the customer visits as required, ensuring that these are arranged Caring, and Quality
Experience working in a customer-facing role.
Ability to handle difficult
We have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting of the regional sales by the customer journey. More about the Customer Sales Assistant role… Proactively sales within the designated sales. Assist the customer visits as required, ensuring that these are arranged Integrity, Caring, and Quality Experience working in a customer-facing role. Ability to handle difficult situations
JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end end-to-end service.
Main Responsibilities will include but will not be limited to :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and excellent service. It is imperative that accurate information is provided to the customer and that calls which Responsibilities:
ensure the efficient operation of the store and service excellence by leading and directing the store operations are complete and submitted to HR. To execute customer service initiatives in store and take corrective action action that results in a great customer experience, drives customer loyalty and achieves club card participation working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the
you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising Must have excellent interpersonal skills and customer service skills. • Accountability • Integrity Market
on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection retention tools to keep our customers on board. Tracker requires the services of Retention consultant in received within the Customer Service Department are handled efficiently and in line with service level agreements incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection retention tools to keep our customers on board. Tracker requires the services of Retention consultant in received within the Customer Service Department are handled efficiently and in line with service level agreements incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.