Responsibilities: ● Handling of incoming and outgoing calls by means of a friendly and well-informed service administrative skills (e.g. typing, filing, returning calls, taking messages, visitors’ log sheets, etc.) ●
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment
Representative: External Sales Client relations Cold calling for new business quote generation at least 2 years
good communication skills > the role involves calling on both hospitality, as well as bottle stores etc
Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services. Make
Responsibilities: Managing incoming telephone calls and emails. Referring incoming calls to the relevant person Acting
communication devices/software (WhatsApp, emails, calls, online diary).
the existing customer base. 1. Conducting Cold Calls to new customers 2. Attaining monthly Sales Budgets
Increasing knowledge and skill when circumstances call for additional learning Candidate Requirements The