responsible for the efficient logging and response to customer requests, adherence to specific Operational Level contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding the capturing of customer requests from varied inbound sources into the company's Call Management System
and passionate individual with a flair for customer service, store operations, and staff motivation? We you to join our team as a Manager or Supervisor at CUM Books Greenstone Shopping Centre. With a history the smooth running of operations to maximise the customer experience. The ideal candidate will have prior management, a deep understanding of excellent customer service, and the ability to motivate personnel to operations. Leading and supervising a dedicated retail team. Training and guiding staff members to achieve maximum
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal
State, Kwa-Zulu Natal & Western Cape. Join our team and be part of a dynamic environment where your from customers and address their needs Stay on top of accounts, making sure they receive services that budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell renewal opportunities and communicate with the sales team regularly Identifying and pursue new business opportunities
solutions. They provide printed brand activation services to corporates and small businesses. They have but are not limited to: Compiling of prospective customer lists for use of sales leads by using various of delivery, based on discussion with production team of own company’s own production turnaround time throughout assigned territory to call on regular and prospective customers to secure orders Present presentations presentations of company’s products and services to customers Attend to customer concerns that are routine and
including communicating with customers, providing excellent customer service, managing sales activities client relations on CRM system Source Leads Cold Calling Setting up Appointments Increase brand market share quotations, process orders and address enquiries from customers Liase with internal stakeholders regarding deliveries experience worked on a CRM system Communication and Customer Service skills Sales skills Training experience Excellent and presentation skills Ability to work well in a team Experience in the sales industry Good organizational
including communicating with customers, providing excellent customer service, managing sales activities client relations on CRM system Source Leads Cold Calling Setting up Appointments Increase brand market share quotations, process orders and address enquiries from customers Liase with internal stakeholders regarding deliveries experience worked on a CRM system Communication and Customer Service skills Sales skills Training experience Excellent and presentation skills Ability to work well in a team Experience in the sales industry Good organizational
Manufacturer based in Cape Town, has a vacancy for the services of an enthusiastic General Admin Assistant. Duties Manager · Reception relief as required · Calling Customers as required · General Admin duties Interested
A leading Food Service Distributor has a vacancy for the services of an enthusiastic Girl Friday. Duties competant · Reception work when necessary · Calling Customers as required · General Admin on occasion Please