Call Centre Customer Service Team Leaders Jobs in Gauteng
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Customer Experience Team Leader
Johannesburg
Johannesburg North is looking for a Customer Experience Team Leader To join their team.
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- Ensuring the showroom floor customer experience is at its optimal through daily and ready.
- Monitoring the delivery board, customer care Whatsapp groups and delivery emails to ensure
- Meet and greet the clients and ensure that all customers are treated professionally.
- Manage the experience of the delivery with the hostesses and sales teams onsite.
- Quality check all vehicles for delivery
share this job on whatsappCustomer Services Agent - Courier Call Centre
Johannesburg
R4 400 per month + Commission
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
- Call Centre experience - Outbound
- Good communication skills
- Good listening skills
- Customer Service experience is a must
- Able to manage irate and upset customers
- Must
Team Leader Contact Centre Midrand
Amasiko GroupSouth Africa
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring management updated on team performance. Operations: Monitor inbound and outbound calls and email responses determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions
Client Services Team Leader Soweto
Bontle Ke Botho LtdSouth Africa
As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining strong play a critical role in leading and motivating the team to achieve and exceed performance targets while Responsibilities: Team Leadership: Provide strong leadership to the client services team, offering guidance guidance, support, and mentorship. Set clear team objectives and provide regular feedback to encourage professional
Call Centre Operations Manager - Courier Service
Johannesburg
R300 000
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced :
- Quality control - diallers and Team Leaders
- Quality control - dispatch
- Stock coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observa observations
- Occasionally handling angry customer escalations
- Ensure schedule adherence desired productivity levels
- Listen to team members feedback and resolve any challenges or
Call Centre Agent Johannesburg
Bureau VeritasJohannesburg
benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
Call Centre Agent
Bureau VeritasJohannesburg
benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
Call Centre Manager Sandton
Business Capital GroupSandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance
Agent Call Centre Centurion
Mh SolutionsCenturion
R250 000 pa extensive in-bound and customer relations call centre experience to join their team. Must be fluent in English qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Supervisor Ability to work both independently as well as in a team Excellent organisational skills and professional
Call Centre Agent
FreerecruitCentral Johannesburg
financial services company is currently scouting for enthusiastic individuals to join our team. We offer Contributing to and driving sales by effectively calling clients Responsible for processing all correct Adhering to sales team standards checklist skills Posses exemplary costumer service skills Be able to communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
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