switchboard operations, and ensuring an exceptional customer experience.
Key Responsibilitie >
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
result for any abnormalities, logging calls and following up with service providers and regions. Routing of up and escalation and closing of tickets after customer agreement.
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Focus Area
and escalation Procedures within the prescribed service level agreements.
sales quota provided by management. To conduct cold calls to market and sell business to prospective clients Western Cape region. To ensure each client has been serviced as per the company's SLA.
sales quota provided by management. To conduct cold calls to market and sell business to prospective clients Western Cape region. To ensure each client has been serviced as per the company's SLA.
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
related services in respect of coffee machines sold to or leased by the Company's customers. Develop Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete coffee machine installations. Service, maintain and clean customers' coffee machines, both at the workshop workshop and on site at Customers. Provide customer training. Maintain accurate records of hours spent National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements
related services in respect of coffee machines sold to or leased by the Company's customers. Develop Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete coffee machine installations. Service, maintain and clean customers' coffee machines, both at the workshop workshop and on site at Customers. Provide customer training. Maintain accurate records of hours spent National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements