on the Fault Management System Reporting, handing over and escalating all network faults according to Network the prescribed service level agreements Handing over all relevant network incidents to operational support
within the prescribed service level agreements Hand over all relevant network incidents to operational support leadership, training and support to staff Conduct hand-over at shift rotation. Monitor and manage network Manage
qualifications and experience. Medical Insurance - 50% for the main member (employee).
prescribed service level agreements.
oriented.
triage and escalation. simple user requests (e.g. over the shoulder support, FAQs) ARMS request processing
are a few existing bots, but the plan is to move over to Automation Anywhere.
May 2024. 1 month contract of 3 days/week (spread over the entire week) after this which will be renewed
the programme are addressed, integrated and handed over to the relevant Business Owner Essential: Familiarity
Training Program competencies and related documentation over the period of traineeship to a SAIPA degree of expertise