Protection of Personal Information Act No. 4 OF 2013
Contract - Centurion. The purpose is to Manage the customer support team ensuring the development and delivery efficient customer service operation that limits reputation damage and meets the needs of the customer in line standards, and regulatory requirements. The role of a customer support supervisor requires excellent listening considered Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them
Digital Customer Service Representatives. In this role, you will provide excellent customer support through comprehensive training will be provided. Respond to customer inquiries and issues promptly and professionally via digital channels. Maintain a high level of customer satisfaction through effective communication and skills. Ensure accurate and timely documentation of customer interactions and transactions. Collaborate with with team members to resolve complex customer issues. Adhere to company policies and procedures while delivering
providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's to drive customer service excellence. Address and assign all incoming calls to drive Service Level Agreements Agreements (SLA's) achievement for customer satisfaction Plan and allocate STs to calls according to skills and turnaround of calls logged. Monitor service request Service Level Agreement's and advise all relevant procedures. Conduct quality assurance check on all service orders results. Review incomplete incidents with
about delivering top-tier customer service. Key Responsibilities: - Resolve customer queries regarding managed maintenance process - Deliver exceptional customer service Requirements: - Clear ITC - Clear Criminal
along with profitable sales and growth of the customer base. Achievement of Retention targets on FTTH that the brand is consistently deployed. Handle customer complaints and queries via inbound and outbound outbound customer communications (phone calls, emails, and other channels) and manage customer product professionally, and promptly addressing customers' questions about products and services. Provide accurate, valid and Problem-solving and troubleshooting on behalf of customers. This includes investigating further if you don't
along with profitable sales and growth of the customer base. Achievement of Retention targets on FTTH that the brand is consistently deployed. Handle customer complaints and queries via inbound and outbound outbound customer communications (phone calls, emails, and other channels) and manage customer product professionally, and promptly addressing customers' questions about products and services. Provide accurate, valid and Problem-solving and troubleshooting on behalf of customers. This includes investigating further if you don't
responsible for maintaining accurate records of customer accounts, ensuring timely collection of outstanding outstanding debts, and providing excellent customer service in resolving billing and payment issues. Duties Duties Onboarding of debtors/customers and other admin functions relating to debtors. Key Personal Qualities not limited to) - Invoicing: Prepare and send customer invoices, ensuring accuracy and compliance with policies. - Accounts Reconciliation: Reconcile customer accounts to ensure accurate tracking of outstanding
responsible for maintaining accurate records of customer accounts, ensuring timely collection of outstanding outstanding debts, and providing excellent customer service in resolving billing and payment issues. Duties Duties Onboarding of debtors/customers and other admin functions relating to debtors. Key Personal Qualities not limited to) - Invoicing: Prepare and send customer invoices, ensuring accuracy and compliance with policies. - Accounts Reconciliation: Reconcile customer accounts to ensure accurate tracking of outstanding
Business Analyst for company within the financial services / banking sector.
Role Purpose:
customer, data, business, process, and technological requirements
business solutions which address the needs of the customer, business, and technology. Supports the development
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