integration (EAI) IBM MQ Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations
practice)
Skills Summary
Change Management, Continual Improvement Process, Incident Management
deployments (tools & practice) Skills Summary Change Management, Continual Improvement Process, Incident Management
business process change that included the application of process automation and document management technolo Reporting
Processes: Knowledge of Incident, Problem, and Change management Agile Working Model (AWM) Charter: - Adaptability
pre and post Go-Live activities, including change management and post-implementation support. Interact
Planning Management Quality Management Change Control Management RAID Management (Risks, Assumptions, Issues
business process change that included the application of process automation and document management technologies Reporting Experience in projects involving formal Change Management and an understanding of its importance in
- Incident and Request Management. - Change Request Management. - SAP Technical System Monitoring. -
organisational goals, succession planning and change management initiatives through consultation with key