applications in BW and SAC. Assist in handling incidents and monitor data loads Important: A clear criminal applications in BW and SAC. • Assist in handling incidents and monitor data loads • Important: A clear criminal
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build • Golive preparation and post Golive support • Incident Management prompt resolution of security and authorization Operations experience (ticket handling, problem, incident management) • Jira and Confluence experience •
end users Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations Management (CM) Cut-over Planning Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS
ESSENTIAL SKILLS: Experience with ITIL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyse and resolve problem tickets Experience
the Devs are required to attend to operational incidents when required as well as be on occasional standby applications in BW and SAC. • Assist in handling incidents and monitor data loads • Important: A clear criminal
Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite requests with a focus on VDIs Manage Problem, Incident and Change process for dedicated ITSM service requests with a focus on VDIs Manage Problem, Incident and Change process for dedicated ITSM service Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite
Programme for VFS and DLS Ensure a Cyber Security Incident Response Practice is in place across the VFS and
Programme for VFS and DLS Ensure a Cyber Security Incident Response Practice is in place across the VFS and
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively