quality and delivery requirements. User support via Incident/Problem/Change management Preparation of system/technical
and maintain documentation Analyse operational incidents Handle operational requests e.g., onboarding of
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
ensure successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively
Terraform, Ansible - ITIL Processes: Knowledge of Incident, Problem, and Change management Agile Working
auditing solutions Experience with ITIL processes (Incident, Change and Problem management) Experience in
in post-mortem handling of major and critical incidents. supports the LRE in all of its assigned tasks
and maintain documentation Analyse operational incidents Handle operational requests e.g., onboarding of
Ansible) Experience with ITIL Operation processes (Incident-, Problem- and Change management) Any additional
in post mortem handling of major and critical incidents supports the LRE in all of its assigned tasks