React Experience with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge
& Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting
specifications. Ensure that all processes are investigated and considered in obtaining the specifications
& Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting
in the event of high impact, high stress-level incidents. Excellent interpersonal and organisational skills
quality. Ensure that all processes have been investigated / considered in obtaining the specifications
environment Familiarity with ITIL processes, including incident, change, and problem management Experience with available solutions Manage problems, changes, and incidents Establish and uphold internal controls that mitigate
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience ROLE: Operations experience (ticket handling, problem, incident management) • Jira and Confluence experience
projects Ensure that all processes have been investigated/considered in obtaining the specifications of projects • Ensure that all processes have been investigated/considered in obtaining the specifications of
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Experience