Contact Centre Team Coach
Based
also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha training Willingness to work shifts in person at a contact centre Reliable transport Excellent time management Clean criminal record and possession of a SARS tax number If you had any reservations about MPC Connect in
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha training Willingness to work shifts in person at a contact centre Reliable transport Excellent time management Clean criminal record and possession of a SARS tax number If you had any reservations about MPC Connect in
& cell phone
An existing client base to call on.
Excellent communication and interpersonal
and English.
A solid track record.
Contactable references.
You will need
photograph of yourself
Astor
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Sales:
patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers.
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Company: [1 Life] Location: [EAW Offices]