Monitoring and Incident Management: Monitor backend services, particularly servers, application infrastructure processes. Ability to troubleshoot API-driven services by checking server logs and third-party APIs. to reduce the occurrence of errors and improve customer experience. Regularly assess infrastructure and minimize errors. Customer Requirements and Project Management: Understand customer requirements and issues
client is a dynamic and innovative leader in the IT services industry and is currently seeking a Dev Ops Support Monitoring and Incident Management - Monitor backend services, particularly servers, application infrastructure processes. - Ability to troubleshoot API-driven services by checking server logs and third-party APIs. to reduce the occurrence of errors and improve customer experience. - Regularly assess infrastructure minimize errors. Customer Requirements and Project Management - Understand customer requirements and
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
financials in partnership with the Global Business Service Center and supporting the business across various and business requirements to ensure effective service delivery and maximised recoverability. • Monitors with internal customers on inquiries and issue resolution by directly responding to customer's emails or will also meet with customers to resolve. • Provides excellent customer service to business partners
financials in partnership with the Global Business Service Center and supporting the business across various and business requirements to ensure effective service delivery and maximised recoverability. • Monitors with internal customers on inquiries and issue resolution by directly responding to customer's emails or will also meet with customers to resolve. • Provides excellent customer service to business partners
work. Meeting Customer Expectations - Consistently delivers exceptional customer service. Planning & lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad
switchboard operations, and ensuring an exceptional customer experience.
Key Responsibilitie
operations
store/ FMCG and franchise experience ESSENTIAL Customer service experience. Must be able to deal with high paperwork Masterfile maintenance Maintaining various customer portals by ensuring correct paperwork is uploaded to assist with resolving queries on certain customers. Liaise with Branch Manager on a monthly basis Establish and maintain good relationships with customers and their accounting staff relating to payment deadlines concurrently Capacity to manage and maintain customer relationships High energy levels Disciplined and
various DBA and Business processes - Advising customers around feature usage as well as database optimisations security and general administration - SQL Reporting Services administration and developer support - Replication Replication administration and implementation - Service pack, hot fix installation and writing of various admin
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to