approval and/or order numbers are received. • Issuing tickets and travel bookings, including pre-seating, meal
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework 5 .NET Core
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Previous experience
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Previous experience
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
any technical or operational issues on a service ticket are escalated efficiently. Ability to research
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
before the end of each month · Ensure open Fiserv tickets are managed at a minimum · Comply with assigned
function Generating Production Tickets, Capturing Production Tickets to reflect production plans and