shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
implementations and changes. Proficiency with Jira ticketing systems. Proven project management experience
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
analytical and reporting skills. Proficient in ticketing systems and relevant IT support software. Excellent
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive