Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
respective parties: - Released M/H - contact of agent. Empties (MSC) - advise container dept. Transship dues. If incorrect check with the client/clearing agent. To keep a complete file of all procedures/instructions documents received, before returning same to the client/agent or his representative for correction and re-submission Edi entry printed on the agent's letterhead received from the clearing agent and must be verified against original SARS entry, same must be submitted by agent at time of release. Detained for other Port Health
respective parties: - Released M/H - contact of agent. Empties (MSC) - advise container dept. Transship dues. If incorrect check with the client/clearing agent. To keep a complete file of all procedures/instructions documents received, before returning same to the client/agent or his representative for correction and re-submission Edi entry printed on the agent's letterhead received from the clearing agent and must be verified against original SARS entry, same must be submitted by agent at time of release. Detained for other Port Health
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
on whether or not to approve an application Help agents determine premium costs Evaluate insurance claims
on whether or not to approve an application Help agents determine premium costs Evaluate insurance claims
effective communication to HR and the Recruitment Centre on candidate drop-offs and replacements.
based in Westville, Durban. As a lead generating agent, you will be responsible for contacting prospective