experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
submission of monthly financial results to Support Centre within in the set deadlines. Balance Sheet recons timeously submission of annual budget to Support Centre. Ensuring the Region's financial results forecast and timeously submission of forecasts to Support Centre. Ensuring proper stock management at units. Ensuring submission of daily financial reporting to Support Centre. Follow up immediately on areas of concern for timeously submission of monthly payroll to Support Centre. Handle insurance claims for the region where applicable
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
cloud-based infrastructure and services provided by Amazon WebServices (AWS)/ Azure. ▪ Experience working
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance