their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons when operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential assist in conceptualizing, coordinating, and selling centre-wide exhibitions and to ensure that all such events external promotions are successful in enhancing the Centre's brand, potentially increasing quality foot traffic furniture, display material etc and always enhance the Centre shopper's experience To attend to all incoming
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential assist in conceptualizing, coordinating, and selling centre-wide exhibitions and to ensure that all such events external promotions are successful in enhancing the Centre's brand, potentially increasing quality foot traffic furniture, display material etc and always enhance the Centre shopper's experience To attend to all incoming
Minimum requirements: 2 Years experience in a call centre industry 2 Years on boarding of new clients experience regarding client's portfolio Ensure that the Support Centre provide quality customer service on every call
long term profitability of properties / shopping centres under management through revamps and/or expansions throughout the year as necessary. Assistance to Centre Management teams with space planning and estimating long term profitability of properties / shopping centres under management through revamps and/or expansions throughout the year as necessary. Assistance to Centre Management teams with space planning and estimating
submission of monthly financial results to Support Centre within in the set deadlines. Balance Sheet recons timeously submission of annual budget to Support Centre. Ensuring the Region's financial results forecast and timeously submission of forecasts to Support Centre. Ensuring proper stock management at units. Ensuring submission of daily financial reporting to Support Centre. Follow up immediately on areas of concern for timeously submission of monthly payroll to Support Centre. Handle insurance claims for the region where applicable
documentation and handover to maintenance / call centre and accepting handover from presales for new clients role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links and
Selling short term insurance policies in an call centre. Matric MUST BE FLUENT IN AFRIKAANS RE5 and Fais