Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of outstanding standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum administrative functions of staff members in the call centre; Assist with reports and assessments; Assist with
Merchant West is one of the largest privately-owned providers of specialised financial solutions and advisory services to businesses and high net worth individuals in South Africa. Founded in 1998, Merchant West provides tailor-made lending, wealth management, asset management and transactional solu
experience in a call Centre or client service environment Must have at least 2 years' call Centre experience selling
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management experience
Exhilarate, a dynamic and leading outbound sales call centre in Amanzimtoti, Durban, is searching for passionate
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives