leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Client Services Experience 3 Years' Experience Skills Communication Assertiveness Customer Service Competencies
ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Office for an experienced Customer Service Specialist in Network Planning Service Standards and Performance Network Planning & Aeronautical Operations Service Standards & Performance, and will be responsible formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst
delivery including SLA agreed turnaround times Customer feedback on orders and dealing with returns and
Cape Town division. We require your professional customer interaction skills, strong attention to detail organise job cards, arranging shipping and manage customer orders to deadline requirements. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
recruiting for a qualified and experienced Client Services Consultant (Learning and Organisational Development) responsibility for the management of the secondary services contract for Western Cape Government. This is excellent customer experience. Client risk management. Management of all secondary services which includes account management, consulting, and facilitation on all contracted secondary services. Development and delivery the secondary services contract Provide ongoing client management and consultancy services to WCG Maintain
division of IDM has an opportunity for a Client Service Consultant. Who is IDM? Serving clients from a division South Africans, committed to providing the best service to those in need with our taylor-made financial dealing with: Debt counselling Additional financial services/products The National Credit Act Short/non-payment year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services Industry advantageous Literate Excellent Problem-solving skills Empathy and customer understanding Calm under pressure Positive attitude