well-established Packaging company has a vacancy for a Customer Service Representative . Purpose of the Role: will serve the purpose of a liaison between a customer and the relevant internal departments within Packaging efficiently to customer orders and queries in order to maintain high levels of customer satisfaction. Role: Customer Service Representative Location: Westmead, Pinetown Durban SA Industry: Packaging / Manufacturing 2-3 years relevant experience, preferably with a Customer Service/Internal Sales background. Packaging industry
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit
70's Assist with customs queries and similar related customs matters Handle customs stops and bookings of basic registration Sufficient knowledge of customs tariff is required Sufficient knowledge of quality controlling is required Sufficient knowledge of Customs and Excise Act is required Frame refunds and drawbacks Completion of files for customs submission Quality control of files before customs submission Liaising with
greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account Logging (taking down) customers concerns and comments. Translating customers' repair problems into standard Update vehicles repairs status to customers. Calculate and provide customer with an amount and time for repairs provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data
greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account Logging (taking down) customers concerns and comments. Translating customers' repair problems into standard Update vehicles repairs status to customers. Calculate and provide customer with an amount and time for repairs provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data
negotiation Skills.
Business Development
Customer Relationship Development / Prospecting
Customer Needs Clarification
Sell Customer Propositions
Sales Opportunities Creation
Customer Relationship Management
Management / Account Management
Customer Relationship Management (CRM) Data
Operational Compliance
is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics developing relationships with customers to ensure the highest level of customer satisfaction and retention key customers in the electronics industry in KZN Act as the main point of contact for all customer inquiries issues Provide exceptional customer service and support to ensure customer satisfaction Identify opportunities services to existing customers Prepare and deliver regular reports on customer satisfaction and retention
contact between the Company and all customers.
focuses on financial gain and onboarding new customers. Drive sustainable financial growth through boosting sales and establishing strong relationships with customers. Drive message of quality, value, and environmentally demonstrate products to customers. Supply management with reports on customer needs, problems, interests all customer training on new product ranges are kept up to date. Identify new markets and customer needs research. Manage all customers meetings. Ensure value added service for customers. 3 – 5 Years Previous