qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
/>Achieve agreed Customer Service turnaround standards
Ensure deliveries to Customers by the
agreed service standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse operates within standard operating procedures
Ensure all complaints
is also a Winner of the Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading Knowledge of prescribed Security legislation and standards. Leadership and conflict management skills. Planning
development of relevant processes, procedures, and standards, based on expert insight into requirements of as an agent for data governance policies and standards, and influence effective data entry, usage and and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Business Partner data, e.g. BBBEE,
development of relevant processes, procedures, and standards, based on expert insight into requirements of internal policies, guidelines and GS1 industry standards. Execute data extraction for analysis purposes and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Article MD, e.g. GS1. The ideal applicant
expansion of our Sales Department. We have several call centre sales postions available and require candidates financial products telephonically within a contact centre environment. Build strong customer relationships
expansion of our sales department. We have several call centre sales positions available and require candidates
financial products telephonically within a contact centre environment
Build strong customer relationships
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities