requirements Interaction with clients through meetings, calls and emails Measuring actual progress against planned
detailed activity and result reports, including daily call reports, weekly work plans, and monthly/annual analyses
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
billing statements, queries, payments etc. Report/log calls for various matters. Follow up with council pertaining
billing statements, queries, payments etc. Report/log calls for various matters. Follow up with council pertaining
potential new customers according to a set daily calling cycle and, if applicable, a new business development Profitability Warrantee compliance Scrap return rate Call cycle performance Rotation performance Sales Reporting
In addition to answering live technical support calls, a Tier 2 Remote Helpdesk Technician/Level 2 Dispatch appropriate department or resource. Answer all phone calls in real-time and responds to emails from users requesting
acknowledge service levels Other Support after hour call-out if required
labour requirements and prepare an itemized list Call for tenders and/or quotations and assist buying
design and maintenance projects Host customer facing calls to explain benefits of products and explain features