ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Office for an experienced Customer Service Specialist in Network Planning Service Standards and Performance Network Planning & Aeronautical Operations Service Standards & Performance, and will be responsible formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
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Experience in handling ocean exports, customer service and front-office admin essential.
customer service, as well as assisting with the reception duties
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
will be an advantage
Minimum of 4-5 years parts working experience is essential
MS Office Proficiency
This position reports to the Head of Parts Business.
Duties:
parts offerings
Advising teams of parts commonalities between machines
factories teams regarding parts
Liaising with all divisions regarding parts technical requirements
Assisting customers (Internal and External) with information and advice regarding the parts and components
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful
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Duties & Responsibilities
Framing entries from A to Z
Desired Experience & QualificationMinimum Matric
Excellent tariff knowledge.
Multi modal experience Air / Ocean / Road
Import and Export
Package & RemunerationVarious salaries for various clients