Leading Innovator in Adhesive Technology as a Junior Service Engineer Is this you? Are you a hands-on problem be doing (and why you'll enjoy it) As a Junior Service Engineer at this esteemed organisation, you'll support and maintaining detailed documentation of service activities will allow you to make a meaningful delivering top-quality products and exceptional service to customers worldwide. With a legacy of excellence spanning
products and services to prospective customers. They receive requests for orders from customers, contact contact customers to explain products and services, and close sales deals. Responsibilities Required to document document all customer interactions and enter the information into the ERP System, as well as ensure that up-to-date. Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly. Cold calling customers for sales. Manage all customer issues
products and services to prospective customers. They receive requests for orders from customers, contact contact customers to explain products and services, and close sales deals. Responsibilities Required to document document all customer interactions and enter the information into the ERP System, as well as ensure that up-to-date. Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly. Cold calling customers for sales. Manage all customer issues
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements excellent professional business relationships with customers. Establishing excellent working relationships vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements excellent professional business relationships with customers. Establishing excellent working relationships vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
positive impact. The relentless pursuit to WOW our customers, coupled with your commitment to Keep Moving Forward logistics management. Customer Delivery Requirements: Digest and communicate customer delivery requirements pre-delivery controls are in place to meet all customer requirements. Execution of Distribution Processes: critical path. Book delivery appointments and plan customer deliveries efficiently. Bookings and Documentation: with customers, service partners, and internal stakeholders. Provide excellent customer service to all
positive impact. The relentless pursuit to WOW our customers, coupled with your commitment to Keep Moving Forward logistics management. Customer Delivery Requirements: Digest and communicate customer delivery requirements pre-delivery controls are in place to meet all customer requirements. Execution of Distribution Processes: critical path. Book delivery appointments and plan customer deliveries efficiently. Bookings and Documentation: with customers, service partners, and internal stakeholders. Provide excellent customer service to all
store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand
achieve sales targets and deliver outstanding customer experiences.
o Set clear expectations and
maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives
initiatives to enhance the overall customer experience.
o Oversee the visual presentation of the store
Ensure that the Company does business with quality customers who honour their contractual payment obligations brochures etc…) showing your understanding of customer needs and the transformative value our solutions bring Enable growth of recurrent service offerings at key customers accounts by upselling and cross selling reputation and goodwill of the Company Ensure customer satisfaction Formulate On Site Total Energy Efficiency tactical strategies to integrate into key “must win” customers strategies/ business plans Communicate effectively