necessary production and non-production environments related to cloud applications on servers and/or workstations all configuration changes to cloud services and related environments. Maintain documentation and diagrams for cloud services. Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions operating service applications including those related to operational and backup resources as part of
processes
processes ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) Setting Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
Attention to detail and a high level of accuracy. Focused. Dedicated. High level of personal integrity and
Attention to detail and a high level of accuracy. Focused. Dedicated. High level of personal integrity and
LSA++
· Ability to resolve & implement BW Related Incidents & Changes (ITSM incident and changes)
Head of Operations, Chief of Client Relations, and colleagues relating to maintenance, enhancements, and
associated with key accounts, including issues related to credit, contract compliance, and client satisfaction bachelor's degree in business, Marketing, Sales, or a related field is often a minimum requirement. Advantageous: maintain a professional balance between a high level of Customer Centricity and applying a Firm and Assertive
regulations to ensure compliance and provide the highest level of service to clients Minimum Requirements: National
regulations to ensure compliance and provide the highest level of service to clients Minimum Requirements: National