stakeholders within the company of emergencies Ensure ticket system is maintained and updated at all times Minimum
stakeholders within the company of emergencies Ensure ticket system is maintained and updated at all times Minimum
to company objectives
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
share. The successful candidate must be able to sell and will come with a proven track record of achieving relationships. Applicants must understand complex selling in the B2B environment and be agile in adapting qualification in Sales & Marketing Min. 5 yrs selling experience B2B in an Account Management and business (preferably) in-store / Point of Sale / display selling (advantageous) Analytical, organised and comfortable
share. The successful candidate must be able to sell and will come with a proven track record of achieving relationships. Applicants must understand complex selling in the B2B environment and be agile in adapting qualification in Sales & Marketing Min. 5 yrs selling experience B2B in an Account Management and business (preferably) in-store / Point of Sale / display selling (advantageous) Analytical, organised and comfortable
Annually. Coach and Develop Sales team in Strategic Selling Skills required per Hot and Cold solutions including Be sufficient in selling in the Business-to-Business sales arena and Solutions Selling skills. Strong analytical