Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
years' Banking experience
Hybrid
asap-JHB - Hybrid Location: Gauteng, Johannesburg Metro, Midrand Job Type: Contract, expected to work Full-Time
asap-JHB - Hybrid Location: Gauteng, Johannesburg Metro, Midrand Job Type: Contract, expected to work Full-Time
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients
- Provide post-go-live support and handle tickets and tasks within defined SLAs.
- Participate