Experience Ability to manage a Jira board & tickets
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
address raised issues promptly Handle support tickets and review technical documents and reports Investigate
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
professionalism across the organisation. Constantly examine financial data and leverage it to improve cost
professionalism across the organisation. Constantly examine financial data and leverage it to improve cost
in the escalation process for critical priority tickets • Embody our core values and uphold our unique
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
follow-up calls subsequent to closure. Close support tickets as per the identified SLA. Perform periodic preventative
(authentication: SAML / OIDC provisioning: SCIM) Handling Tickets and Tasks with the responsibility for closing the