Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
years' Banking experience
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
Alternative Energy sector? This is your golden ticket to leave a lasting mark on the design and commissioning