HIGHLY EXPERIENCED SITE AGENT. MINE SITE EXP AN ADVANTAGE. ALL NORMAL SITE AGENT FUNCTIONS B-TECH OR BSc
LEADING CIVIL MAIN CONTRACTOR SEEKS A QUALIFIED (B-TECH OR BSc DEGREED) INDIVIDUAL WITH STRONG EXPERIENCE ON LARGE ROAD AND EARTHWORKS PROJECTS, MUST HAVE WORKED FOR REPUTABLE COMPANIES AND HAVE CONTACTABLE REFERENCES. ALL NORMAL SITE MANAGMENT FUNCTIONS INCLUDES PROGRAMING AND PLANNING MUST HAVE EX
Responsibilities: · Attend to all logged support incidents and calls. · Perform root cause analysis using the RCA template services on the supported systems as required by Vodacom. · Ensuring all system changes are handed over completing monthly reports. · Attend the monthly Vodacom TSS support meeting. · Plan and assist developers
manner.
Answer, screen and direct incoming calls.
Sort and administer mail.
Provide administrative
company's records or database
Manager the Vodacom account in terms of replacement sim cards and phones
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
weekly service/repair schedule
Dealing with Agents, Sub-Distributors regarding queries, requests,
experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and