year’s quality management experience in a Call Centre environment to join their team on a 3 year contract
Pharmaceutical Industry is seeking a vibrant, hardworking call centre agent.
Duration: 2 Month Contract (Possibility of renewal)
Salary: R45 per hour
Hours: 7:00 am to 5:00 pm, Monday to Friday
Payment: Fortnightly
Company Overview: Join our dynamic team at a Pharm
r />- Minimum of 2 years of experience in a Call Centre environment, receiving both inbound and outbound
Pharmaceutical Industry is seeking a vibrant, hardworking call centre agent.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
tasks.
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit
of experience as a Retentions Agent. Skills and A