to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
Johannesburg. The candidate will be required to ensure Customer Service Standards are maintained and reach sales relationships with customers · Make sales calls and contact both potential and existing customers · Keep records records of all interactions with customers · Keep abreast of the latest market trends and remain updated Upselling/cross selling on different campaigns · Ensure that Customer Service standards are maintained in a highly pressurised Follow up leads/queries · Identify the needs of a customer and meet those needs through the purchase of products
Johannesburg. The candidate will be required to ensure Customer Service Standards are maintained and reach sales relationships with customers · Make sales calls and contact both potential and existing customers · Keep records records of all interactions with customers · Keep abreast of the latest market trends and remain updated Upselling/cross selling on different campaigns · Ensure that Customer Service standards are maintained in a highly pressurised Follow up leads/queries · Identify the needs of a customer and meet those needs through the purchase of products
staff in Randburg, Gauteng, to provide excellent customer service.
Candidates with strong communication Sales
M-KOPA Customer Service - Team Coach
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The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
control plans, procedures, etc, as required by customers, sales orders, and business requirements. 2. Compile and equipment quality related inspections with customers and 3rd party inspection/certification bodies processing between Process Automation and customers. 11. Updating customer document portals and vendor compliance comprehension of spoken and written English. - Excellent customer support skills. - Good organisation and planning
Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
experience within a Contact Centre environment (Customer Service /Messaging highly advantageous) Â
adjudicate suppliers quotes as required. Manage customer specification to meet project budget and company problems. Prepare progress reports as agreed with the customer. Maintain safe and clean working environment by projects as required. Work with all colleagues and customer in a professional manner. Taking responsibility and loading plans for delivering products to customers. Preparation of monthly project reports. Managing Managing sub-contractors. Interacting with customers and other stakeholders on current project statuses.
relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate Coordinate with various teams so that the customer's expectations are met. Upsell the Company's services and between the Company and their customers. Manage market segments, customer base and industry verticals to business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal Strong customer service and interpersonal skills for dealing with different types of customers and clients