mandatory; Functional Domain experience in Contact center; Experience with Process Diagnostics and Solutions
business contexts. A solid understanding of contact center processes and technology is advantageous. Skills:
communications platforms, collaboration tools, and contact center solutions. Exceptional problem-solving abilities
support Video calling experience (advantageous) Contact center experience Telephonic sales experience and
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and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and
as the company's authorised representative at Nedbank and RMB respectively Review and approve monthly
of roles and responsibilities Contribute to the Nedbank Culture building initiatives (e.g., staff surveys