Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your >
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and
Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review prior to distribution. Service Desk Performance Responsible for the Service Desk (SD) to operate in a professional for optimal performance are available for the Service Desk staff at all times at the applicable sites. relevant site. Responsible for ensuring that the Service Desk is able to support the changes made to the live
verification and capturing of information into the Service Desk Application, and most importantly, displaying role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple positive customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents information is communicated to the customer. A Service Desk Agent is responsible to drive various resolver