ensure marketing strategy is being executed by Centre Managers Ensure that websites and digital marketing
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
and National Department of Health - Call centre management of both Inbound and Outbound Calls - Daily
and National Department of Health - Call centre management of both Inbound and Outbound Calls - Daily
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure