managing contact centres Proven ability to work independently and efficiently manage a contact centre
articles experience
Experience in Call Centre Management
Masters Degree in Law Advantageous
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent
What you will be doing:Â
To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and all
groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
allocation to priority projects Finance: Cost centre management Budget allocation and monitoring of spend