day-to-day management of the Lodge, and all the back of house departments. Work alongside the Management team service standards are achieved. Oversee and develop guest delight activities, including bush banqueting Work Ensure communication between front of House and Back of House Along with the Hospitality Manager, oversee Constantly evolving the guest experience to ensure we remain cutting edge and meet guests' expectations. Support
the service industry especially in dealing with guests and staff Previous experience in a five-star operation day-to-day management of the Lodge and all the back-of-house departments Work alongside the Management team in and hospitality training plan Oversee and develop guest activities, including bush banqueting Work with Ensure communication between front of House and Back of House Along with the Hospitality Manager, oversee
Relationship building – Building relationships with staff, guests, Governmental entities, the community, the industry Product development on guest experience in the Lodge, food, game experience, all guest touch points Engaging Lodge, including the front deck and all the back of house departments, staff quarters and community surroundings of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special dietary requirements, guest delights of the day etc. Create strategy for guest delight, staff welfare
completed
POSITIONs available: CASHIERS , CLEANERS, STOCK PACKERS, GENERAL WORKERS, STIPEND SALARY: R3 500-R7 200
contact with guests and hotel while guests staying at the hotel Meeting and exceeding guests' expectations departure in all areas of their stay Ensuring that all guests' special requests, requirements are met by all communicated clearly Thinking out of the box to make guests' stay exceptional Upselling of other group facilities anticipate guests needs and exceed guests' expectations Enthusiastic and passionate about guests, their needs interpersonal skills to be able to interact with all guests Excellent communication skills in English, both
contact with guests and hotel while guests staying at the hotel Meeting and exceeding guests' expectations departure in all areas of their stay Ensuring that all guests' special requests, requirements are met by all communicated clearly Thinking out of the box to make guests' stay exceptional Upselling of other group facilities anticipate guests needs and exceed guests' expectations Enthusiastic and passionate about guests, their needs interpersonal skills to be able to interact with all guests Excellent communication skills in English, both
daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you serving guests with the willingness to go the extra mile Duties & Responsibilities • Assist guests with etc. • Interacting with guests while assisting with luggage • Parking guests’ cars • Perform fundamental interpersonal skills to be able to interact with guests • Efficient complaint handling • Be Flexible in
daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you serving guests with the willingness to go the extra mile Duties & Responsibilities • Assist guests with etc. • Interacting with guests while assisting with luggage • Parking guests’ cars • Perform fundamental interpersonal skills to be able to interact with guests • Efficient complaint handling • Be Flexible in