all functions within Laboratory Services including Financial delivery, Customer Service, Technical Operations expectations are met with quality service delivery, TAT and quality service delivery. To liaise with and advise
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
self-build and Bitstream teams with regards to service delivery.
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Key Performance
scalations tracking and insights.
self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Sales: Escalations: Escalations tracking and insights. Service Delivery engagement.
capacity for continued task execution and service delivery and being accountable for all activities within business areas to ensure clear communication and service delivery to other business functions Assist with the
maintained with the client in terms of operational service delivery requirements Establish and maintain relationships provisions. To provide day-to-day operational service delivery in line with client Service Level Agreements
way of driving performance and execution. Service delivery to ensure customer satisfaction Maintain service schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate control systems and procedures to maintain service delivery. Ensure cost efficiency through financial
primary way of driving performance and execution Service delivery to ensure customer satisfaction Maintain service schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate control systems and procedures to maintain service delivery. Ensure cost efficiency through financial
reports submitted to clients.
Service delivery to ensure customer satisfaction:
Maintain effective people pr