customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
second line support communication from Nashua Service Desk Define and manage System activities Manage and
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
events Reporting service escalations to Company Service Desk for any issues that cannot be resolved onsite
resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot be resolved onsite
Technology Teams. External Vendors Primarily for Service Desk Management. Technical Skills: Good understanding
experience with Java Must enjoy being in a support / service desk role Preference for financial markets or product
RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
technologies Work with incident management, service desk, other technical teams and the customer as required